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The first ones that answer when you call or chat are frontline folks with little to no experience handling this issue. Again, grit your teeth and be patient. I have a Mac and my office is so outdated! I went to the exchange and they have a year subscription for Thank you so much for providing this!
Ann: It actually does work provided you get the right representative and have tons of patience. The problem is getting a knowledgeable technician to help you out in this scenario since only a small amount of people at Microsoft know this problem.
My advice will be the same as what I told Andy below, if all else fails ask for a supervisor and demand to be escalated to higher level of support.
That should get you the help you need. Bottom line refuse to be turned away or referred to the I. Grit your teeth and be persistent. Good luck. If you have a service request number with Microsoft tech support, demand to be escalated to higher level of support.
I have a work email address that ends in associates. Is there a reason why this does not work? I work for DHS. Microsoft is unable to provide any assistance. I would recommend updating this guide to reflect that! This guide is a misleading to make you believe that if you spend the time with customer service, they can help.
Please revise! That usually gets you the help you need from the Microsoft technician. If all else fails ask that technician that you want to talk to a supervisor. So far I have been trying for days and no one seems to be able to help me. They just say to contact the internet service provider for the email to have the email unblocked.
Coast Guard here. Andy: You probably got a newbie who does not know any better. Follow my suggestions that was my reply to your post on October 29, at Not Navy. Use the Army program code above when going to the HUP website.
Keep trying! I had the same issue, I had to re-enter it up to 5 times for it to finally go through, keep trying! Spencer: FYI. Thanks for the update.
You should be able to put in the code after typing in your DOD email address. Attempted to use my ship. Navy code does not work. Anyone else having problems? Do you have another navy. If your a member of the Coast Guard you need to call or chat with Microsoft Support. Due to Coast Guard I. You basically have to grit your teeth and contact Microsoft for help using the guide I posted earlier.
I just tried with a Coast Guard e-mail address and it worked just fine. The e-mail was even sent to my inbox and not my junk folder. By clicking here and entering your email address and code when asked during the check out process. Navy station in Japan and my email is FE. The above code does not work for uscg. I am getting the error code asking to verify if my work email and code are correct.
In my experience Navy the HUP reply is sent to your. Also, check your. I keep entering the Air Force program code and it says Congratulations your email will be sent, but I have yet to receive an email. Use the instructions above to contact Microsoft. They can usually help you out. Just be patient though since the support team for this is not as big as you might think.
JWL: You need access to our your work e-mail. Will stop by work this weekend to see what the link says to do next.
Any way to get this as a retiree? I did this several years ago, while active, just wanted to update from office to …. Any valid codes for US Coast Guard. Cheers, Tom. They assist with re-installation issues for free. If you want to do it yourself just make sure the computer that had Office before is not online anymore or dead and then install Office on the new computer you want it on using the product key and download link you got when you first purchase Office.
If you lost access to the key and download link your last hope is to contact Microsoft. Provide them you. They will support you for free. Could you post it again? Much obliged! I want to add it to the post to help others. No problem. Some service branches have multiple program codes as you may have noticed with the Coast Guard one.
Army mail. The agents that you can get in touch with can validate for you the work e-mail address and if not working they will help you out to get the Office products purchased and installed FOR FREE! They can figure out which program code to use actually.
If the program code does not work tell the technician right away. Jason, Correct! They are right; this is a great deal, one we would all like to participate in, eh? Navy users just have to keep checking……. NOT office All, I have to squelch my initial glee; like a big dope I mistakenly purchased Project 16 instead of Office For my Navy home-port site only Project and Visio are available through the HUP, even though there is an announcement banner for Office….
So, while the Navy code works it appears the HUP offer is presently half-baked and missing Office Really appreciate it. Correct, Chelsea; I made my transaction while on my. I got the information from homeport. I know the Navy code worked for my navy. Homeport was updated with that information yesterday. I wish I could be more help. I just completed my purchase; please spread the good news.
Tom Mack. Is the code change already? I am also looking for the new code for USCG. I tried the current code and I am only getting the option of Project and Visio. Any news on when then new one will be out? Still no word on the DON code? Unfortunately, there is not a firm date for when the new HUP Program Code will become available, but it should be soon. Once we receive the new Program Code, the HomePort page will be updated. I have tried all the codes for the services, none work with my navy.
If anyone else has any luck, please let me know. As long as you have an email ending in. Try it and let us know! I am putting in my military email. I tried the new Navy code that was posted in this comment thread. It only gave me the option to buy either Microsoft Project or Visio. Just used the Army code at the top and it worked for me. Thank you for this site and all of your help and time. It goes a long way and helps a lot of people!
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